STARDIG Operations Support

STARDIG 1.0 is distributed only in South Korea as a free app. On iOS, the only product it may sell is a one-time Remove Ads purchase that permanently stops interstitial ads; the price is shown on the App Store product screen. Buying requires linking an Apple account; if you change devices, use Restore Purchases with the same Apple account. The Android app sells no paid products. In-game currency is earned only through play, such as winning battles, and cannot be bought; there are no paid randomized products. Rewarded ads play only when you explicitly choose to watch one for a reward. Refunds follow Apple’s process at reportaproblem.apple.com; mandatory withdrawal rights under consumer-protection law are not limited.

• On first launch, the app shows how much data it will download. After you confirm, STARDIG downloads cryptographically signed, non-executable game data from Cloudflare CDN/R2. More data may be downloaded later for new crew members or stages. Wi-Fi is recommended. Once successfully cached, the data is downloaded again only when files are missing or updated.
• If the app freezes or feels slow, check your network, fully close the app, and open it again.
• If cloud progress is missing, check in Account & Cloud that you are using the Apple or Google account you linked before. If a save conflict appears, choose carefully which record to keep.
• If you explicitly choose a rewarded ad and the reward does not appear immediately, reconnect to the network, wait briefly, and check your rewards again.
• If you bought Remove Ads on iOS but still see interstitial ads, make sure you linked the same Apple account you bought it with, then tap Restore Purchases on the Shop screen. Payments and refunds are handled by the Apple App Store.
• If an issue continues, send a screenshot and the exact steps that reproduce it.

Without a linked Apple or Google account, guest progress is stored only on the device. Linking is optional; after linking, STARDIG uses a Cloudflare-backed account and cloud save. The app includes RevenueCat components, which may create an anonymous identifier whether or not you make a purchase; these are used to confirm Remove Ads purchases and restore them across devices. You can start account deletion from the Account & Cloud screen in the app. See the Privacy Policy for the full list of information and how to exercise your rights.